Delivery and return policy
The order is valid once the payment is recieved by Zesta who has the right to request the client further payment information. Without reply from the client within 5 days following the order it may be cancelled along with the payment. The orders are handled within the next 48 hours.
Delivery times are those of the Swiss post office, namely:
– 1 to 2 working days for Switzerland
– 7 to 14 working days for other countries, depending on the conditions of the local post office.
Zesta offers standard delivery by Swiss post with a flat rate for the countries indicated. Please contact us in case of a special delivery request for a country not covered by the standard delivery method and expect an increase in the delivery costs.
The amount of the shipping costs is indicated in the “basket” section and is subject to the Customer’s approval before the validation of each order; the amount may vary according to the weight of your package and the country of delivery. For the products which would not be in stock, it is necessary to add an approximate delay of 6 weeks corresponding to the average manufacturing time of Zesta jewelry. The shipment takes place when all the articles of the same order are in stock.
Only when a product has a flaw, or is damaged during transport, a reasoned complaint must be made within three days of delivery. The Customer must contact Zesta’s Customer Service by e-mail for any complaint. The complaint must be supplemented by photos of the damage as well as the damaged part(s).
The jewel must be returned with its guaranty in the original package and should not be worn. The shipping costs for the return are on the customer’s charge. A reimbursement can be done within 15 days following the return record by our service. It will be credited in the same payment method used by the customer upon the purchase of the goods.