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Customer Service

ONLINE

Credit cards/Visa - MasterCard
Select the items you would like to purchase and add them to your shopping bag by clicking the button "Add to Cart". Once you have selected all the items, click on "View Cart", "Agree" and "Exit". You will then be directed to a secured page to complete your purchase where you will be asked to complete your credit card & personal details. If you order a ring, please write your size in the comments section when ordering as well please add the below applicable shipping & handling fees.

Email/Bank Transfer
Please email us at info@zesta.ch with the description of the item you desire, its code & size and we will email you back within 24 hours with the shipping time & bank details where to send the tranfer in the amount of your merchandise plus the below applicable shipping & handling fees.

In Person/Maestro- Visa - Mastercard
If you live in Switzerland & would like to host a presentation and buy an item, a private sale presentation can be arranged to hand select your items and to complete the transaction onsite. Please email us at info@zesta.ch to schedule an appointment.

SHIPPING RATES AND DELIVERY


Your order will be wraped in a gift packaging. Shipping is via POST Priority Mail with Signature Confirmation for Switzerland and abroad. We will e-mail you the confirmation number, if applicable, when your order is shipped.
Shipping and Handling fees:
Switzerland: CHF 12.-
Europe: CHF 35 .-
Rest of the World: CHF 45.-
Please add the applicable above fees to the amount of your order.

Once payment is received, your order will be shipped within 5 working days. If we cannot ship within the agreed time, we will contact you via email. If you need your order sooner, please let us know and we will do our best to get it to you in time.


WARRANTY - RETURNS & EXCHANGES

All items have a warranty of 3 months from the date of purchase. The warranty excludes damages caused by unproper care or wear. It is Zesta's sole decision to repair or to replace the jewelry. Unworn, new purchases may be returned within 10 days from date of receipt for exchange. Please email us at info@zesta.ch with the reason for the return or exchange and we will provide you with an address to which you may ship your merchandise. Once you have a return authorisation number you are responsible for return shipping and insurance on all returned goods. The items must be in their original condition and packaging as well as shipped back by insured post or international courrier. We are not responsible for lost, damaged, stolen or misdirected packages, so please insure all returns. For your protection, please make sure the item you are shipping has a tracking number. We are unable to accept returns or exchanges of worn or damaged merchandise as wel as earrings or piercing items for health and hygiene purpose. Returns and exchanges do not include reimbursement of original shipping and handling fees.
Please note: you should not indicate on the package that it contains jewelry as this invites theft.

GIFT VOUCHERS

You have the possibility of ordering a gift voucher valid for one year. Please email us at info@zesta.ch and we will send you the certificate after receiving your payment.


QUALITY

All of our pieces are handcrafted, using only the finest materials and gemstones. We make every effort to ensure that the colors on the website closely reflect the actual items. The gemstones are natural, having been hand selected, cut & polished exclusively for Zesta's designs. As such they may have slight variations in color & shape. Each piece is unique. The actual colors you see on your monitor may vary, and we cannot guarantee accuracy on your screen. We ask that you keep this in mind when you place your order.  


CARE

Jewelry should not be in contact with water, soap, cream, hairspray, perfume or any other products and should not be worn for activity that may damage your jewelry. Regular cleaning of jewelry yith appropriate products is advisable.


LEGAL 

The Trademarks, designs and pictures represented on this website are intellectual property of Zesta and their reproduction, even partial, is strictly prohibited. All legal questions which may arise shall be exclusively governed by Swiss Law.


If you have any questions, please email us at info@zesta.ch and we will do our best to get back to you as soon as possible.